1. General Provisions
1.1 These General Terms and Conditions (hereinafter referred to as the "GTC") govern the rights and obligations of the seller and the buyer when purchasing goods through the fitzgale.com online store (hereinafter referred to as the "e-shop").
1.2 The seller and operator of the e-shop is BENOK s. r. o., with its registered office at Hviezdoslavova 152/49, 972 01 Bojnice, ID: 55 388 744, VAT ID: 2121982126, registered in the Commercial Register of the District Court in Trenčín, section: Sro, insert no. 45184/R (hereinafter referred to as the "seller").
1.3 Seller's contact details: email: info@fitzgale.com, telephone: +421 904 398 124,
address: Hviezdoslavova 152/49, 972 01 Bojnice.
1.4 The buyer is a natural or legal person who submits an order through the e-shop (hereinafter referred to as the "buyer"). A consumer is a buyer who is a natural person and is not entering into the contract in the course of their business or profession.
1.5 Legal relations with consumers are governed primarily by Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll. on Consumer Protection, and Act No. 22/2004 Coll. on Electronic Commerce. Legal relations with a buyer who is not a consumer are governed by Act No. 513/1991 Coll. Commercial Code.
2. Order and Conclusion of the Purchase Agreement
2.1 The presentation of goods in the e-shop does not constitute an offer to enter into a contract. The buyer's submitted order constitutes an offer to enter into a purchase agreement.
2.2 The buyer submits the order by clicking the button indicating the obligation to pay. Before submitting, the buyer has the opportunity to review and change the information entered in the order.
2.3 The seller confirms receipt of the order by email. The purchase agreement is concluded upon delivery of this confirmation to the buyer.
2.4 The seller reserves the right to cancel the order if the goods are unavailable or if the price was clearly stated incorrectly in the e-shop. The buyer will be informed of the cancellation without delay and will be refunded the amount already paid within 14 days.
2.5 Product photographs are for illustrative purposes. Color shades may vary slightly depending on the display settings.
3. Price and Payment Terms
3.1 Product prices are stated in euros and are final. The shipping cost is displayed before the order is submitted.
3.2 The buyer may pay using the methods offered at the e-shop checkout (e.g., payment card, Apple Pay, Google Pay, PayPal). Payment is processed through a secure payment gateway; the seller does not have access to payment card details.
3.3 The seller sends the proof of purchase (invoice) electronically to the buyer's email address.
4. Delivery of Goods
4.1 For goods in stock, the seller ships the order within 24 hours of receipt on business days. Orders received on weekends or holidays are shipped on the next business day.
4.2 Delivery usually takes 2–3 business days from shipment. At the latest, the goods will be delivered within 30 days of the conclusion of the contract.
4.3 We deliver goods to European Union countries. Shipping methods and prices are stated at checkout.
4.4 After shipment, the buyer will receive an email with the shipment tracking number.
4.5 The buyer is obliged to check the integrity of the shipment upon receipt. If the shipment is damaged, we recommend noting the damage with the courier and notifying the seller within 48 hours, including photographs.
4.6 The risk of damage to the goods and ownership rights pass to the buyer upon receipt of the goods.
5. Withdrawal from the Contract and Complaints
5.1 The consumer's right to withdraw from the contract and the procedure for returning goods are governed by the Withdrawal from the Contract and Return of Goods document.
5.2 Liability for product defects, warranty, and the complaint procedure are governed by the Complaints Procedure.
6. Alternative Dispute Resolution
6.1 If the consumer is not satisfied with how the seller handled their complaint or believes that the seller violated their rights, they have the right to contact the seller with a request for remedy. If the seller rejects the request or does not respond within 30 days, the consumer may submit a proposal to initiate alternative dispute resolution through an ARS entity.
6.2 The ARS entity is the Slovak Trade Inspection, Prievozská 32, 827 99 Bratislava, or another authorized entity listed in the register maintained by the Ministry of Economy of the Slovak Republic. The right to appeal to the court is not affected.
7. Supervision
7.1 Compliance with the seller's obligations is supervised by the Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection for the Trenčín Region, Hurbanova 59, 911 01 Trenčín.
8. Final Provisions
8.1 Personal data protection is governed by the Privacy Policy published in the e-shop.
8.2 By submitting the order, the buyer confirms that they have read and agree to the GTC. The seller may amend the GTC; the version applicable to the order at the time of its submission shall apply.
8.3 These GTC shall take effect on 31 October 2026